Contact Us

What this form is for

Before anything else, keep this rule in mind: the contact form is for questions and feedback about the site, not for personal documents. No financial details, no passwords and no scans of IDs or statements should ever be sent through it. The form is not an encrypted channel, and once information is typed into a web form, the sender no longer controls where it ends up.

If a message about an account, a payment or a withdrawal includes sensitive data, the reply will ask for the details to be removed and resent without them. A legitimate request never needs a password or a full document scan to be answered.

When gambling stops being safe

If the reason for writing is that gambling has become a problem, the contact form is the wrong place to start. The team does not run counselling services, and a message waiting in an inbox is not the same as getting help. Players in difficulty should turn to a recognised support organisation instead, where trained people answer directly and without delay.

Self-exclusion requests and deposit-limit changes are handled through the casino operator itself, not through this site. The review team has no power to alter an account, pause a session or reverse a charge. Anyone who needs to restrict their own play should contact the operator through its official support channels and, where the operator offers it, use the in-account responsible-gambling tools.

Language and replies

The team reads and replies in English. Messages in other languages may still be understood, but a reply in English is what the sender should expect.

Turnaround depends on volume. A straightforward question is answered faster than one that needs checking, and messages sent on weekends may wait longer than those sent during the working week. What the team will not do is leave a question hanging indefinitely — every message gets a response, and every response answers what was actually asked.

What never changes: keep the message free of sensitive information, keep it in English, and keep it about the site rather than about account operations. That way the reply is useful the first time, and no one has to send anything twice.